Frequently asked questions.
What makes your soaps different from commercial brands?
Our soaps are handcrafted in small batches using traditional cold-process & melt-and-pour methods and high-quality natural ingredients. We avoid harsh chemicals and additives commonly found in commercial soaps, ensuring a gentler, more nourishing cleanse for your skin.
Are your soaps suitable for sensitive skin?
Yes, our soaps are formulated with sensitive skin in mind. We use mild, skin-loving ingredients and avoid common irritants, making our soaps ideal for those with delicate or sensitive skin. For extra-sensitive skin, try our oatmeal infused “Logo Bar” or our “Nana’s Lace” soap bar, both of which have no colorants and colloidal oatmeal and rosehip oil, respectively, for dry skin.
Do you offer vegan artisanal soap?
Yes! We have two main recipes. One offers a soft and silky soap bar with vegan oils and butters. Another main recipe offers a more firm and bubbly bar with addition of tallow. Fragrance and colorants are added to complete the artisanal experience in each bar. Contact us through our website if you desire help on choosing the right bar for you.
Do you test on animals?
No. We do not perform in any form of animal testing. Our products are tested on first by our staff for safety and quality before they are considered for public sale.
How should I store my artisanal soap to prolong its shelf life?
To extend the life of your soap, store it in a cool, dry place away from direct sunlight and moisture. Allowing the soap to dry between uses on a well-drained soap dish can also help prevent it from becoming mushy.
Are your soaps biodegradable and eco-friendly?
Yes, our soaps are biodegradable and environmentally friendly. We strive to use sustainable ingredients and packaging materials that are gentle on the planet, and safe for the home.
Can I use your soap on my face as well as body?
Our soaps have been formulated for use on the body and hands. However, if you have interest in using one of our bars as a facial bar, we recommend patch testing before using on your face.
How long does your soap last in terms of shelf life?
Our artisanal soaps typically have a shelf life of 1-2 years when stored properly in a cool, dry place. Since some of our products are preservative-free or have a natural tendency for quicker expiration (body butters), we recommend using them within this timeframe on the product for optimal quality.
Do you offer custom or personalized soap orders?
Yes, we do offer custom soap orders for special occasions or bulk purchases. Contact us for more information on personalized soap options.
How can I contact customer service for further inquiries or assistance?
For any additional questions or assistance, please reach out to our Soap Team at suarezsoapcompany@gmail.com or through our website's contact form. We are here to help and provide you with the best artisanal soap and bath treat experience.